Universe Reviews

Universe has an overall rating of 2.9 based on 159 reviews. Customer feedback on Universe is mixed: Universe reviewers highlight positive aspects like user-friendly interface, excellent customer support, customizable event pages, seamless ticketing process, which strongly appeal to event organizers, small to medium-sized businesses, non-profit organizations, community groups. However, Universe is often criticized for its limited payment options, occasional technical glitches, higher fees compared to competitors, lack of advanced analytics.

2.9/5.0

159 reviews

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All Universe Reviews (159)
Leroy_williams04
May 27, 2026
"I had a quick question before the event..."
I had a quick question before the event and the organizer got back to me faster than I expected. The updates were clear too, so I never felt like I had to follow up or chase anyone down. For this kind of event, that makes a big difference. Overall, it was a really easy experience.
hello_katie869
May 15, 2026
"I had an issue and reached…"
I had an issue and reached out not expecting much, but they got back to me really quickly and actually fixed it without making it a hassle. Compared to other companies I’ve dealt with, where you wait forever or get bounced around, this was a much smoother experience
Lela.enciso
May 10, 2026
"Works okay, but setup was a hassle"
I used Universe to set up an event page, and while the organizer tools are decent, getting everything configured took me longer than I expected. A few of the menus were confusing, and at times I felt like I was being passed around trying to figure out where certain settings were. It does the job in the end, but I wouldn’t say the experience was amazing
Kathleen_brock94
May 09, 2026
"Worked fine, but a little unclear"
Used universe to get a ticket for an event. It was fine overall, but a couple details like entry time and rules weren’t super clear, so I had to check the organizer’s page too. Not bad, just could be simpler...
William-cox
April 27, 2026
"Just a warning for anyone thinking about..."
Just a warning for anyone thinking about using Universe: picking seats was way more frustrating than it should’ve been. The ticket tiers were confusing, the prices seemed to shift around, and I couldn’t tell what I was paying extra for. By the end, I felt like I spent more money and somehow ended up with worse seats. Definitely not using Universe again.
peggy1998
April 20, 2026
"Checkout kept crashing on me"
I was trying to buy tickets but the site crashed twice when I got to the tickets page. After that I just didn’t really trust it enough to keep going, kinda frustrating
randybaker4239
April 13, 2026
"Transferring tickets shouldn’t be this frustrating"
I had such a hard time trying to change the names on my tickets, and it felt way more complicated than it needed to be. When I reached out for help, support didn’t really do much, which was disappointing. I get that systems have rules, but at the very least, people should be able to get clear guidance and basic help when they’re stuck.
Victor-gerard
April 02, 2026
"Discount Code Didn’t work at Checkout"
I tried using a discount code when I checked out, but it just wouldn’t go through. support did get back to me eventually, but it felt kinda slow and I was a bit annoyed by then
hello_kathleen803
March 31, 2026
"Getting in was super smooth, honestly. No hassle…"
Getting in was super smooth, honestly. No hassle or confusion at all, which I really appreciated. It made the whole experience feel easy right from the start
samuel2001
March 23, 2026
"Clear Pricing, No Weird Surprises"
I actually appreciated how the fees were laid out before checkout. Like, right there. Not hidden somewhere until the last second. I’ve had that happen before and it’s annoying, so this felt better. The pricing was easy to follow, and nothing suddenly popped up at the end. Just made booking feel a lot less frustrating.
nicholas-Adam
March 22, 2026
"Super easy to set up my account"
So... signing up on universe.com was quick and painless. It only took about a minute to make my account, and I was able to log in right away without any issues. No confusing pages or random extra steps, which I really appreciated. I went back later and logged in again just fine, so overall it was a smooth and easy process.
EugeneBolte_09
March 02, 2026
"Really helpful updates when things changed"
I got notified quickly when the plans changed, which I really appreciated. It made the whole thing feel a lot less stressful, that kind of communication is worth it. No major issues from my end...
christystaten9566
March 01, 2026
"It’s hard to find things nearby"
I’ve had a tough time finding stuff close to me. The search feels kind of messy, and it’ll miss events that I know are actually there.
hello_irene457
February 22, 2026
"I used Universe to get a ticket..."
I used Universe to get a ticket for an event and needed some info about wheelchair seating. I couldn’t find the access request form at first, so that was a little frustrating, even after checking my ticket email and receipt. But once I reached out, support got back to me the next day and helped coordinate with the venue. It wasn’t totally smooth, but they did take it seriously and I appreciated that.
CharlesMccall_01
February 12, 2026
"Universe works okay overall, but I kept..."
Universe works okay overall, but I kept thinking, wait, what data are they actually collecting here? I had to poke around more than I expected just to figure out how my info is used. It didn’t give me any major red flags or anything, but it also wasn’t as clear as I’d want it to be. I wish the privacy settings and explanations were more obvious instead of making me hunt for them. Not bad, just kind of average for me.
TiffanyHansen_07
February 06, 2026
"I get that reminders are helpful, but the..."
I get that reminders are helpful, but the emails just kept coming and it started to feel like you were overdoing it a little. It got kind of annoying after a while
VondaGuzman_43
February 06, 2026
"Didn’t feel safe using their fraud checks"
I had a rough time trying to trust this site. The fraud checks felt kind of random, and I never really got a clear explanation of what was happening

Support took a while to reply, and when they did, the answers were vague. Instead of feeling protected as a buyer, I ended up more worried about my payment and the tickets
Maybe it works fine for other people, but for me the whole trust and safety side felt weak. I probably wouldn’t use it again
Alice.morse
February 05, 2026
"The tickets didn’t add to my Apple Wallet..."
The tickets didn’t add to my Apple Wallet the right way, and the calendar time was off too. I ended up having to go in and fix it myself, which was annoying.
Teresa-brown
January 03, 2026
"Decent, but the checkout was annoying"
It worked fine overall, so I can’t really complain too much, but the checkout process felt slower than it should’ve. Not a terrible experience, just kind of annoying when you’re trying to finish up quickly...
ian.Mckenney
January 03, 2026
"Nice follow-up after the event"
I used Universe for a small local event last weekend, and it was straightforward. Getting the ticket was easy, and the reminder emails were useful without feeling like too much.
After the event, they sent a follow-up email with the details I needed, plus an easy way to look back at my ticket history. It was simple and didn’t make me dig around for anything, which I appreciated.

I’m giving it 4 stars only because the app was a little slow the first time I opened my ticket. Not a huge deal, just a bit slower compared to... well, I guess what I expected. Overall though, it was a good experience

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